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Hyperion

Hyperion gathers, consolidates, summarizes and analyzes operational data, coming from various sources, through a single interface to simplify decision making and automate processes.

Ariadne

Ariadne is Hyperion’s module. It is a disruption notification service that ensures direct communication of the airline with disrupted travelers, providing them with information and guidance.

Benefits

Having access to information from various sources through a single interface, the agent can decide on corrective actions, making the right decision just in time.

How Hyperion works

When a disruption occurs, airlines need to identify the problem, take into consideration many factors, weigh them out, and choose a solution that will have the least impact both on their operations and reputation. This process can be time-consuming and of high risk, especially if it is performed manually, due to the urgency of proper and timely decision making. Hyperion is an integrated system that gives a Centralized Disruption Management Department the ability to handle such flights and accommodate customers in a time and cost efficient way. The aim of this solution is to gather, consolidate, summarize and analyze operational data, coming from various sources, through a single interface to simplify decision making and automate processes. How? By automatically producing several possible solutions to each situation, giving the Customer Care Center Officer the ability to choose and effectuate the best possible one.

Bird's Eye View

Hyperion’s real-time Flight Grid consists of an easy-to-use dashboard, showing all flights available in DCS (Departure Control System), providing the user with the ability to sort them applying various status filters (disrupted, delayed, possibly delayed, overbooked, on time). Through an advanced smart and color-based notification system, the agent has quick and real-time information on:

  • aircraft modifications
  • misconnections
  • possible delays
  • actions required for a flight (e.g., provide meal vouchers to passengers)
  • flights marked as “important” and
  • flights marked as “no further actions required.”

In addition, in case of discrepancies between DCS and the operational system of the airline, the agent is notified through a Synergy Hub and can update DCS with the click of a button, without leaving Hyperion’s interface.

Making the right decision just in time

By working on a specific flight, the airline agent can access important information such as:

  • Service Type of the Flight
  • Aircraft type / Registration / Capacity
  • Status (Overbooked / Disruption reason)
  • Booked seats
  • Available seats
  • Summary analysis / Analysis Figures per Cabin
  • Connecting Flights / Passengers
  • Frequent Travelers
  • SSRs & Summary per flight
  • Other Information available through the DCS

Having at hand all this information through a single interface, the agent can decide on corrective actions, mitigating the impact of disruption in terms of operational costs and customer satisfaction.

Ariadne - Disruption Notification Service module

Hyperion’s module – Ariadne – ensures direct communication of the airline with disrupted travelers, providing them with information and guidance. The “Ariadne” module collects rerouting, vouchering and any other disruption-relevant action and by integrating with an existing notification platform pushes notifications directly to the customer and the relevant Ground Station. In terms of Customer Care, the added value is enormous, given the fact that the disrupted traveler gets informed quickly and accurately while eliminating queuing at the airport and having at all times information regarding next steps throughout his journey.

Benefits
  • Customer Centric
  • Automation & Digitalization of the Disruption Management Process
  • Personalized service to disrupted passengers
  • Single UI for disruption handling
  • Promotes optimal productivity
  • Offers Real-Time visibility
  • Real-Time notifications to Disruption Handling Agent
  • Real Time notifications to Disrupted Passengers
  • Just In Time notifications to Stakeholders
  • Consolidated information on a single interface
  • Recording of all actions taken during a disruption
  • Post handling quality audits (flight disruption review)
  • User-Driven Innovation which is offered by integrating with critical airline systems (PSS / Operational Systems)
  • Breaks Silo-Driven Development
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