Baggage Management Software for Airlines & Ground-Handlers

Increased Productivity & Efficiency of Lost & Found Agents

Real-time baggage updates with personalized passenger alerts

Baggage monitoring, analytics and Business Intelligence

aviBright Baggage Management Suite is a baggage operations platform for airlines. It automates mishandled baggage detection, WorldTracer case creation, bag tracking, baggage recovery workflows, passenger notifications, and operational analytics.

Our Baggage Operations Suite delivers a comprehensive set of digital solutions that streamline and enhance baggage management. The suite supports mishandled baggage management, provides real-time passenger notifications and updates, and equips management teams with advanced baggage monitoring and analytics.

At the core of the suite lies a dedicated Baggage Data Repository, where all baggage-related messages from multiple sources are collected, consolidated, and transformed. This central hub powers a wide range of baggage-related services, supporting ground agents, passengers, and management & back-office teams.

Mobile App for Ground Agents (WorldTracer Integrated)

Our solution simplifies and optimizes the daily work of Lost & Found Agents, enabling faster case handling, fewer errors, and improved overall efficiency.

Intuitive, modern interface fully integrated with WorldTracer
Easily reads and updates WorldTracer with a clean, user-friendly UI and enhanced data fields.
Streamlined case handling
Enables quick creation, updates, and closure of Quick AHL, Full AHL, OHD, Quick Rush, DPR, and Found Property cases.
Full mobility for agents
Supports mobile, tablet, and desktop use—empowering agents to perform tasks anywhere on the floor or ramp.
Minimal training required
Designed for simplicity, allowing airlines and handlers to reduce costs by onboarding staff with entry-level qualifications.
Reduced staffing needs
Optimized workflows and automation allow teams to operate efficiently with fewer resources.

Full AHL

The ground agent scans the bag tag receipt, confirms the passenger details & fills in the Full AHL case form.

Quick AHL

The ground agent scans the bag tag receipt & confirms the passenger details.

The passenger receives a notification link & fills in the missing bag details.

OHD

The ground agent uses a user-friendly interface to create an OHD on the spot, including a photo of the bag. The agent is able to perform tasks on the move (full access via mobile, tablet or desktop).

Quick Rush

The ground agent scans the bag tag.

The system checks if the passenger is boarded and finds the next available flight.

DPR

They ground agents can instantly access passenger details—including Frequent Flyer status—to ensure the right level of service is provided. With guided inputs, they quickly capture bag and damage information, upload photos to validate the severity, and select the appropriate action or outcome with confidence. The result: faster resolutions, consistent service, and a smoother experience for both agents and passengers.

Found Property

Ground agents can easily record items left behind on the aircraft, capturing detailed descriptions and photos for accurate identification. They can update the status of each item—whether delivered to CBT, returned to the passenger, or disposed—and quickly filter, sort, or search through all logged items. The system automatically retrieves items and images from the Cabin App and maintains a complete action history, ensuring full traceability and a seamless Lost & Found workflow.

Passenger Self-Service Baggage Locator

A dedicated self-service minisite allows passengers to search for their missing baggage using their unique reference number, accessing real-time information from avibright’s Baggage Repository.

The system seamlessly updates the airline’s CRM and automatically creates a support ticket, ensuring smooth communication and faster baggage recovery.